Which leadership practice is described by the phrase 'Encourage the heart'?

• A. Model the Way
• B. Encourage the Heart
• C. Inspire a Shared Vision
• D. Challenge the Process

Answer: (B)

Encourage the heart means recognizing and appreciating people’s contributions, celebrating progress and values, and keeping the team energized and hopeful, especially during tough times. It’s about morale and motivation—showing appreciation, giving encouragement, and supporting others so they stay committed and inspired. This is different from modeling the way (setting the standard through your own actions), inspiring a shared vision (articulating a compelling future), or challenging the process (seeking new ideas and taking risks). So the description fits Encouraging the Heart best.